New Patient Information


Your first visit to our office establishes a vital foundation for our relationship with you. During the first visit, we make sure to obtain important background information, like your medical history, and give you time to get to know your doctor.

What to Expect at your First Visit

On your first visit, your doctor will review your medical history and evaluate your health. We will take any necessary x-rays and we will explain to you whether or not you will require any treatment. Our team will be happy to answer any questions you might have.

Insurance Information


Insurance Card

Please have this with you so we can copy all of the necessary information. This will make the billing process easier for all of us. If your insurance should change, please inform the office prior to your next visit.

Co-Pays

Have your payment ready when checking in at the front desk. This is a contractual obligation with your insurance company for which you are responsible and it is mandatory that we collect it from you.

REFERRALS

As a member of an HMO, You have become a partner with your Primary Care Physician (PCP) and it is mandatory that you get a referral from your PCP to see a specialist and have x-rays. THE INSURANCE COMPANY WILL NOT PAY FOR THE VISIT WITHOUT A REFERRAL. Please call your PCP in advance to ask for a referral. If possible, ask to get multiple visits so you do not have to repeat the process every time you come to the office. If a referral has not been obtained and the claim is denied, you will be responsible for payment in full.If your PCP will not issue a referral to treat with one of our providers and you choose to keep your appointment, you will be considered a self-pay patient and payment will be due at the time of your appointment.

INSURANCE BENEFITS

There are many insurance companies and many plans within insurance companies therefore it is in your best interest to verify benefits. Know your deductible amounts and confirm that the doctor is a member of your plan.

IF SURGERY IS NECESSARY

Please check with your insurance company to understand what costs you may encounter. Take into consideration that there will be hospital costs as well. We will be happy to direct you to the appropriate person in charge at the hospital or surgery center. We will obtain an authorization number for your surgery if required but this does not guarantee payment.

WORKERS COMP

In order to schedule an appointment, we need to have your date of injury, claim number, adjuster’s name and telephone number. If you make an appointment using your private health insurance and inform us at any time that it should be a workers comp claim, we reserve the right to cancel your appointment if the claim can not be verified or other payment arrangements are not made.

MOTOR VEHICLE ACCIDENTS

Boston Sports and Shoulder Center will not bill MVA insurance carries or attorneys for services rendered. All visits are to paid in full at the time of the visit. We will provide you with any documentation in order for you to get reimbursement from your insurance company.

SELF-PAY

Payment is to be made at the time of all visits.

SOFT/RIGID ORTHOTICS

Your Physician may recommend that you get Soft/Rigid Orthotics. Please know your insurance coverage for these items. Most time there is a patient portion to be paid.